Technical Account Manager

07 Oct Technical Account Manager

Location: Boulder Colorado

Role Summary

The Technical Account Manager plays a critical role within the customer-facing team, serving as the primary interface between clients and internal engineering, operations, and program teams. This role owns customer engagements end-to-end, from technical discovery and solution alignment through implementation, delivery, and ongoing account support.

The Technical Account Manager is responsible for managing customer requirements, proposals, schedules, deliverables, and issue resolution while ensuring a high level of client satisfaction. This role works closely with engineering, flight operations, program management, and external stakeholders to support the successful deployment of advanced unmanned aircraft systems and related mission solutions.

Beyond day-to-day account ownership, the Technical Account Manager helps drive operational excellence by improving workflows, enhancing visibility across customer programs, and implementing automation and AI-enabled tools where appropriate. The ideal candidate combines strong client management skills with technical depth in UAS platforms, mission planning, and field deployment environments.

Key Responsibilities

• Lead all assigned account activities and manage customer relationships from initial engagement through delivery and long-term support.
• Serve as the primary point of contact for client inquiries, technical coordination, and ongoing support requests.
• Gather, document, and manage customer requirements, ensuring alignment between client expectations and internal technical teams.
• Coordinate proposals, statements of work, schedules, budgets, and deliverables to ensure projects are completed on time and to specification.
• Partner with engineering, flight operations, and program management teams to support deployment, integration, testing, and operational readiness of UAS solutions.
• Track account activity, project milestones, and customer communications in CRM and project management tools.
• Drive operational excellence by streamlining workflows, implementing automation tools, and supporting AI-enabled process improvements across teams.
• Coordinate with subcontractors, field teams, and customer stakeholders to maintain seamless execution in dynamic operational environments.
• Support technical troubleshooting, root-cause analysis, and resolution of customer issues related to platform performance, payload integration, and mission execution.
• Maintain visibility into upcoming customer needs, renewal opportunities, and expansion paths across existing accounts.
• Help ensure that all customer-facing activities are executed in accordance with safety, regulatory, and quality standards.

Skills & Abilities

• Strong communication and organizational skills, with experience in client-facing technical or operational roles.
• Ability to translate complex technical concepts into clear customer-facing language and actionable internal requirements.
• Proactive, accountable, and resourceful, with strong problem-solving skills and a high sense of ownership.
• Experience working with unmanned aircraft systems, aviation operations, robotics, or other advanced technical field systems.
• Familiarity with UAS mission planning, field deployment, payload integration, and operational troubleshooting.
• Knowledge of FAA Part 107 regulations and UAS operational best practices.
• Strong technical, diagnostic, and troubleshooting skills, with the ability to adapt quickly to changing mission or customer conditions.
• Excellent leadership, coordination, and cross-functional collaboration skills, with strong attention to detail and the ability to work independently.
• Experience improving workflows and using software tools to increase team efficiency and program visibility.

Requirements

• Bachelor’s degree in Engineering, Aviation, Robotics, Aerospace, or a related technical field; equivalent experience may be considered.
• 3+ years of experience in technical account management, program coordination, customer success, or project management in a UAS, aerospace, robotics, or related technical environment.
• Experience managing multiple customer programs or technical projects simultaneously.
• Experience coordinating with subcontractors, technical vendors, or external implementation partners.
• Demonstrated knowledge of FAA Part 107 regulations and UAS operations.
• Experience using CRM and project management tools such as Jira, HubSpot, Salesforce, or similar platforms.
• Ability to work cross-functionally with engineering, operations, and customer stakeholders in a fast-paced environment.
• Willingness to travel as needed to support customer meetings, field operations, and program execution.

Preferred Qualifications

• Experience supporting unmanned aircraft systems used in demanding or mission-critical environments, including environmental, industrial, public safety, or government applications. Black Swift Technologies highlights reliability in extreme operating conditions and customizable UAS platforms, which makes this background especially relevant.
• Experience working with technically advanced UAS platforms, avionics, flight management systems, or sensor-based mission solutions. Black Swift Technologies specifically describes proprietary modular products and advanced flight capabilities, including high-altitude and autonomous operations.
• Defense-related experience is a strong advantage, including work with DoD customers, defense contractors, dual-use UAS programs, mission assurance requirements, or regulated government procurement environments.
• Experience supporting customers in regulated or operationally complex environments where safety, documentation, and execution discipline are critical.